If you are using QuickBooks Desktop, you may wish to view your log files in order to troubleshoot an issue with the desktop sync app. We sometimes will request a copy of your latest log files if we are assisting you with a sync issue.

To access the log files:

  • Open your sync app
  • On the top right hand part of the screen, you will see a menu icon. Click the icon to view the menu options.

  • Click the menu option "View Log Files"

  • A window will open containing the path to all your log files.
  • In most cases, you will want to access the most recent log file.
  • If a support rep is asking you to send one or more log files, simply send the log files in the chat conversation or attach the log files to your support ticket/email.