Troubleshooting

Certain billing info or account balances are not updating. What can I do?
The synchronization between QuickBooks and your online data is a complicated piece of work. This is because you can update data on both sides of the synchro...
Wed, 6 May, 2020 at 2:18 AM
Mail server/network blocking by Microsoft and what GoToMyAccounts is doing about it
Update: 2020-08-16 8:00am EST GoToMyAccounts has completed a migration of our primary mail service to our main data center. The IP was updated and we ha...
Sat, 22 Aug, 2020 at 8:16 PM
How can I adjust the default number of records displayed on a page?
You can adjust the default value for the number of records to show on a page. In the top right corner of the portal screen, mouse over your profile and ...
Wed, 6 May, 2020 at 2:18 AM
How can I report a bug or feature request?
Bug reporting should be done by emailing support@gotomyaccounts.com and place the word "bug" inside the subject line. You can do the same for ...
Wed, 6 May, 2020 at 2:20 AM
How can I view system status at GoToMyAccounts?
GoToMyAccounts publishes a public systems status page at https://status.gotomyaccounts.com. If you are experiencing issues, we would encourage you to ch...
Wed, 6 May, 2020 at 2:21 AM
How to resolve stripe "Sending credit card numbers directly.." error message
If you have a Stripe account created after Oct 6, 2017, you may encounter an error message that states the following. Sending credit card numbers direct...
Wed, 6 May, 2020 at 2:23 AM
I have a user getting stuck on a blank screen or loading screen
Please review the following screencast for information about this issue (and resolution)
Wed, 6 May, 2020 at 2:23 AM
I uploaded a custom header, but the old header image displays on some pages
If you uploaded a custom header or changed your custom header image, you may still see the old image on pages. Web browsers cache some content to increase p...
Wed, 6 May, 2020 at 2:24 AM
My emails are not getting delivered. What can I do?
Email delivery from third party servers sending on behalf of a user's email address requires a few things to be done in order for delivery to be reliab...
Wed, 6 May, 2020 at 2:26 AM
Session Timeouts
For your protection and the security of your private information (as well as that of your customers), portal logins have a 20-minute session inactivity time...
Wed, 6 May, 2020 at 2:27 AM